Introduction
At Utsav Grand, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services. By using our website, you consent to the practices described in this policy.
Information We Collect
We collect two types of information from users:
- Personal Information – This includes information that can identify you, such as your name, email address, phone number, and billing information, which is provided when you place an order, make a reservation, or contact us.
- Non-Personal Information – This includes data that does not directly identify you but helps us improve our services, such as IP addresses, browser type, device information, and usage statistics.
How We Collect Your Information
- Direct Collection: We collect personal information directly from you when you fill out forms on our website (e.g., ordering food, booking a reservation, or subscribing to our newsletter).
- Automated Collection: We collect non-personal information through cookies, web beacons, and similar technologies that help us track your browsing behavior and enhance your experience on our website.
How We Use Your Information
The information we collect is used for the following purposes:
- To process your orders and reservations.
- To provide customer service and respond to your inquiries.
- To send you marketing communications, including newsletters, promotional offers, and event updates (if you opt-in).
- To improve the performance of our website and optimize your browsing experience.
- To comply with legal obligations and enforce our terms of service.
Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers for the following reasons:
- Payment Processors: To securely process payments and transactions made on our website.
- Email Marketing Providers: To send you promotional emails, newsletters, or event invites if you have opted in.
- Web Hosting & Analytics Providers: To monitor website performance, improve user experience, and analyze trends.
We ensure that all third parties we work with respect your privacy and handle your data in compliance with applicable laws.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. Cookies are small files placed on your device that help us remember your preferences, analyze website traffic, and improve our services.
- Essential Cookies: These are necessary for the website to function properly (e.g., keeping you logged in during a session).
- Performance Cookies: These help us analyze how visitors use our site to improve performance and functionality.
- Targeting Cookies: These allow us to show you relevant ads and promotions based on your browsing behavior.
You can control and manage cookies through your browser settings, but please note that disabling certain cookies may affect your user experience.
Data Security
We take the security of your personal information seriously and employ industry-standard security measures to protect it. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
- Access and Update: You have the right to access, correct, or delete your personal information that we hold. If you wish to do so, please contact us using the details below.
- Opt-Out of Marketing Communications: You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly.
- Cookies: You can manage your cookie preferences through your browser settings, including opting out of targeted advertising.
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have inadvertently collected such information, we will take steps to delete it.
Third-Party Links
Our website may contain links to other websites that are not operated by Utsav Grand. This Privacy Policy applies only to our website, and we are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of those websites before providing any personal information.
International Data Transfers
If you are accessing our website from outside the United States, please be aware that your personal data may be transferred to, stored, and processed in the United States, which may have different data protection laws than your country of residence. By using our website, you consent to these data transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the updated policy on this page.